Did it work?
I though you was talking about a voice assistant like Amazon one, do not factory reset the phone just for that.
Try clearing the data of the Google assistant app
Go to “Settings”
Go to “Apps”
Go to “Manage Apps”
Click the “three dots” in the upper right-hand corner
Select “Show all applications”
Search “Google assistant” and click on it
And there should be an option there to clear the data of the app
Did you tried reseting the device? Maybe a setting is causing the issue
Playback devices could make issues like that
If you find a solution to your problem let us know it will be greatly apreciated
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But you also get paid less