[Commenting instead of editing the post]
The only reason we know this is happening, is because Lyft fucked up once by sending her the transcript. I'd assume it’s happening in every vehicle.
The personal responsibility/choice narrative silicon valley loves so much when it comes to deregulation of labour standards and constant aggressive privacy violations is not useful irl. Any gig worker for lyft/uber/fuckworkers.com isn’t going to feel free to say no (if they have any choice at all).