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i believe this is simplification for automation. dont need humans if you dont need resources in the lobby.
Some fast food places near me have started using automated ordering at the window ie a chatbot
Also order-yourself screens in the inside ordering zones
Which I guess is cool or whatever but some of us don't mind human interaction and are fine paying .50 extra for a taco if that keeps someone employed until we can figure out how to move to a more automated world without fucking over those at the bottom
It is more that the cost of operating a dining area isn't worth it for a lot of fast food restaurants.
You have to dedicate staff time to maintaining the dining area. You also have have to maintain a public restroom, even if it is only for customers. At best, you only get the random biohazard of someone shitting themselves. It then slides to being the bathroom and living room to an unhoused population or a place where junkies go to do heroin.
My point is that I don’t want to wait for a human interaction. Just let me grab some ketchup from a bin and go on with my day.
but who fills the bin?
The people still there, I can think of several mechanisms some of which are a hundred years old at least that could allow automatic dispensing of such items. But McDonald's sucks so obviously they wont invest in such mechanisms.
A robot? SOMEONE has to fill the robots with “meat” “cheese” and “bread” so one more thing to dispense ketchup, mustard, salt and pepper would be easy enough.