this post was submitted on 25 Aug 2024
158 points (98.8% liked)

Technology

58009 readers
3157 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago
MODERATORS
L3s@lemmy.world
enu@lemm.ee
fry@fry.gs
L3s@fry.gs
enu@lemmy.world
L4s@fry.gs
L4s@lemmy.world
158
The Sound Of Failure At Sonos (www.forbes.com)
submitted 2 weeks ago by AnActOfCreation@programming.dev to c/technology@lemmy.world
23 comments fedilink hide all child comments
 
  • Sonos's botched app rollout is a significant leadership failure, resulting in widespread customer dissatisfaction and technical issues that undermine its brand.
  • Over 100 employees were laid off, likely due to the mishandling of the app, reflecting poor leadership priorities and decisions.
  • Sonos now faces potential long-term damage to its customer loyalty and market confidence, with upcoming updates needing to address these issues urgently.
you are viewing a single comment's thread
view the rest of the comments
[–] QuarterSwede@lemmy.world 27 points 2 weeks ago* (last edited 2 weeks ago) (2 children)

I’m the complete opposite of its users apparently. I never use the Sonos app to play music (it’s been crap for that before 2.0). I just airplay through iOS’s system and enjoy its multi-room audio in bliss. I didn’t buy a Sonos system to integrate other Sonos device with it. I bought it to integrate with other Airplay devices and be my living room sneaker surround setup (an Arc+sub gen 3+lamp Symfonisks). Again, the app has always sucked compared to favorite Music/Podcast app + Airplay 2.

[–] barkingspiders@infosec.pub 9 points 2 weeks ago

Same, I stream using the airplay protocol from my Lyrion Music Server and haven't had to touch their app since they arrived. If they fuck with that though so help me god I will write the nastiest things about them on the internets.

[–] g0nz0li0@lemmy.world 8 points 2 weeks ago

I'm the opposite too, for a different reason to you. I have Sonos home theatre (soundbar, sub, rear speakers) and Chromecast with Google TV hooked up to the TV. I control music on a pixel phone or pixel tablet through the Chromecast, Sonos kinda just hangs off on the edge of my ecosystem and I don't think about it. I maybe use the app a few times a year.

But I get why if you just have a few speakers it would be a pain to use the app.