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Their justification for that is so bullshit to me. They let perfect be the enemy of good
Makes me wonder what the real reason was.
This situation to me is it seems like it's a echo chamber bubble situation. The way Signal gets feedback for their app is kinda bullshit. It disproportionately values the input of their own developers and the very most evangelical signal users. They don't request feedback from users at all before making changes. They push out notifications of upcoming changes through banners at the top of the app, but they never use this same mechanism to be like "Hey, doing a quick poll. Whatchu folks want?"
I don't think it's malice in this case. Just blind incompetence.
I think you're absolutely right.
The announcement of dropping SMS at the time gave those vibes. They were basically saying to users "we know what's good for ypu better than you do".
It was a huge strategic misstep. SMS was the perfect route to get people to use Signal - you'd start with SMS conversations and then as people joined signal conversations could switch to secure chat. Now its very hard to persuade people to switch to Signal.
Now google has used the same trick to push its own messaging standard RCS.
Yeah and when people were like "hey, this decision sucks, can you not?" They were like "where was this feedback before, we've been discussing this on our forums for months" and its like... Obviously most people who use your app aren't on your forums. The usage patterns of people with that much dedication to signal will be different from people who are just using the app to talk to their friends and family and treat it as a tool.