this post was submitted on 01 Aug 2024
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Hi everybody, I find a huge part of my job is talking to colleagues and clients and at the end of those phone calls, I have to write a summary of what happened, plus any key points that I need to focus on followup.

I figured it would be an excellent task for a LLM.

It would need intercept the phone call dialogue, and transcribe the dialogue.

Then afterwards I would want to summarize it.

I'm not talking about teams meetings or anything like that, I'm talking a traditional phone call, via a mobile phone to another phone.

I understand that that could be two different pieces of software, and that would be fine, but I am wondering if there is any such tool out there, or a tool in the making?

If you have any leads, I'd love to hear them.

Thank you so much

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[–] MalReynolds@slrpnk.net 3 points 2 months ago* (last edited 2 months ago)

Basically depends on if it's legal to unilaterally record in your jurisdiction, if not the apps won't be made available on pain of lawsuit. Nothing stopping you using speakerphone and recording with something else tho. Again, depending on jurisdiction, you may need to CYA with 'your calls may be recorded for training purpose'. Note that unilaterally recording (i.e. without notifying the other party) is often a felony.