- Some libraries restrict Wi-Fi access to people who carry phones with GSM subscriptions that can be used for SMS verification at the captive portal -- which also excludes those whose browsers do not handle the captive portal page even if they carry a phone.
- The IP space of public libraries (assigned to both wi-fi devices and public PCs) is treated as shared IPs, so library patrons (including myself) are sometimes refused access by website firewalls that insist on IP addresses that are unique to the visitor.
- Some libraries have a membership fee. My local libraries just dropped the annual membership fee this year, thus not a barrier for my area but I would not assume all libraries EU-wide are fee-free.
- Library hours of operation usually do not go outside of normal working hours, which cuts out many day workers.
- Not many libraries mitigate the security risk of shoulder surfing. Library Wi-Fi access is also trivially MitMd with an imposter AP.
There is also the problem that online applications assume customers have online access for transactions going forward. That they have an email account that they monitor regularly. Which means it’s not just a single library visit to get the account open but continuity of access thereafter. I don’t imagine an online application that makes e-mail address optional. So this generally means people unwilling to share their banking relationship with Microsoft would be excluded as well.
More generally, US libraries have a library bill of rights which to some extent ensures inclusivity. European libraries do not, sadly enough. This enables things like deploying Wi-Fi that excludes some demographics of people in Europe.
From the article:
A devil’s advocate would rightfully argue that that’s expected given the much lower average population density of the US -- the same factor that made it a struggle to get broadband Internet to everyone in the US. Bizarre to use a nationwide per capita as a basis for mass transit comparisons. It should be a city-by-city comparison that groups cities by comparable population density. US cities would likely still come out behind and embarrassed, but more accurately so.
Consider the marketing angle -- instead of saying “the US is losing” (which diffuses responsibility and makes plenty of room for finger-pointing), instead say “@conditional_soup@lemm.ee’s city lost its ass in the bi-annual city infra competency competition”. Then that mayor has some direct embarrassment to pressure action.