In my experience, the retail shopping environment has been on an increasing rate of decline over the past decade+. Post-covid, it seems corporations have figured out how to maximize profit, in part, by reducing labor and tailoring towards online sales.
I grew up in a time when people would complain about salespeople pestering them by simply asking if they needed help with anything. Now, I would love to have someone help me with a purchase.
I recently bought some sneakers in a store and it turned out I probably bought the wrong ones for my needs. A knowledgable salesperson likely would have saved me from wasting my money on the wrong purchase. Most of the supermarkets in my area are self-check out only. These stupid things never work for me so it takes me forever to simply scan a few items. At some stores, items are locked up behind glass so I'm not even able to make a purchase - pushing me to buy from an online retailer instead.
I try to go out of my way to find stores that have humans working there. I try not to buy things online and try to support my local businesses. This is becoming increasingly more difficult and I fear the day will come soon where I'm not able to shop in a physical store.
Especially in this post pandemic world, I crave human interaction. I crave a brief interaction with someone who's a member of my community.
There's a small two-location food market I shop at weekly. It's a fifteen minute walk where I do at least 85% of my shopping. Most of the produce and goods are procured within a hundred miles. There are no self-checkouts. I've gotten to know the people who work there. We talk about produce and the neighborhood and the weather. I freaking love that place and legit do not know what I would do without it.
I imagine I'm in the minority. I imagine most people, especially younger people, desire not interacting with others. Some people find it difficult to engage in real life. Some people are fraught with the impact social media addiction has struck upon them - be it the fear of judgement or bigotry or simply not knowing how to interact respectfully with others.
I remember a time when people would say they trust online reviews more than salespeople who get paid on commission. Is this still a prevalent idea? I'll admit that I typically ignore reviews because reviews have become their own industry. However, there are times I've bought a product, found it to be trash, then saw some reviews, buried below the 'paid' ones, warning me to stay away.
I feel strongly, I am fearful, that as we shift more and more of our shopping online - easily enabled by [Click To Buy] buttons and mobile wallets - corporate capitalism is gaining ground on mom and pop shops. Never mind the rise of the likes of Temu. Moreover, the Walmartification of everything is diluting our sense of community.
It's because we only shop online and in warehouses, it's because we have no choice but to not engage with anyone, it's because we're increasing our reliance on 6" in-our-face screens, it's because we don't ever need to leave the comfort of our home that our neighborhoods and society are doomed to crumble.
Self checkout is just way quicker. No need to look down and essentially think that there is something wrong with people that prefer the quicker and more convenient option.
Also interactions with cashiers are extremely superficial anyways so either I take off my headphones and say a few words about nothing or i can just keep them on listening to good music while I have to shop for some bullshit.
I value time over superficial interactions.
It really isn't faster though when you risk having some issue that requires help half the time.
That doesn't happen that often though.
Half the time? Either something is wrong with that store or you need to learn how to use it properly. I have issues maybe once a year.
I never understood peoples issues with self checkouts until my local grocery stores self checkout suddenly went to shit. Idk if it was a bad update or the machines are getting old but I run into multiple issues almost every time I check out now. Last week I bought three items and every single item locked up the machine because they were flagged by the scales.