this post was submitted on 29 Apr 2025
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iiiiiiitttttttttttt
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you know the computer thing is it plugged in?
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Pretty sure you have another device registered with Authenticator here, and it is asking you to verify against that.
It would be bad if somebody could just steal your username/password and then register their own MFA, right?
So i recently had this happen. I set up Microsoft authenticator on my phone, found out our IT team wants us to use Google authenticator for some reason, hit the disconnect from device button... And got an infinite loop of being redirected to the Microsoft app, and clicking the "cant access" button brought me back to... The Microsoft authenticator app.
Had to ask IT to delete my 2fa on their end and try again.
This happens when your Microsoft account password is externally managed by your employer. If the password is changed externally, then authenticator needs to re-authenticate… with itself.
Keeper does the same. Because that's sane security.
Lemmy: $MS dumb and bad! (Please clap.)
thanks for claryfing that, it makes the post really dumb
This is a legit problem with authenticator. My work phone was wiped and I had to have my authenticator reset because it got stuck in the same loop.