this post was submitted on 25 Apr 2025
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There was also a time when people would get pay to press an elevator button for you. But we don't do that anymore because those things are super easy and having someone doing it for you won't make the process faster.
On the other hand, the thing that pisses me off the most about the self-checkout is that people take forever to scan their stuff. When I was working as a cashier I would have an average of 50 clients/hour. There ain't no way those self checkout are more efficient considering the time people take.
From what I've seen, the slower average time is made up for by having more of the stations. Depending on arrangement, you can fit three self checkouts in the same area as one traditional checkout. In my experience, the self checkout line is always moving faster overall.
They are quite a bit more efficient when you consider that there's only 1 staffed register open, but 8 self checkouts open.
And why is that? Could it have anything to do with the fact that the business benefits by making the customers the employees, too? Would a business be in any way incentivized to make paying customers also perform labor for them?
Of course they are. What of it?
So? I get through checkout faster because I don't have to wait behind old people who take a fucking eternity to find their wallet. For me it's a win/win. It sucks that some people will lose their job to it, sure. But that's what happens literally every single time society progresses. I'm also not sad about the manual telephone exchange lady losing her job.
She's still there, she's just stuck at one of the six kiosks while Americans finally figured out how to queue in one line.
And this answers the question.
Someone who isn’t experienced with doing this scanning regularly takes longer. Especially if you have to put in codes for produce or something else with label or scanning problems.
The majority of these self checkouts also rate limit you intentionally or otherwise (likely due to weight checking on the bagging area). I know I can scan a lot faster than they let me given a proper setup