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A lot of these replies are tone deaf. Not everyone lives in a place where walking, biking, or even ride share is viable.
I think overall the responses are not tone deaf and are fairly reasonable. Most mechanics shops (aside from a minor two garage shop) that I have been to throughout my metroplex over a long period of years and multiple cars have jobs that take days due to analysis, buying parts and install. Unless I call ahead and schedule a very specific task where I know just taking in a book for 3 or 4 hours will work, I'm walking to the nearest bus stop, riding my bike or calling a cab. There are maybe 6 chairs and 15+ vehicles sitting outside or in bays from my experience. The customers are typically not sitting in the lobby. I think the OPs expectations are a bit off.
Nah, I have to disagree. People in general are FAR too eager to declare walking and biking as not viable. But the cars! I'll get run over! But the walk! It's more than two blocks, how can I survive without driving! Etc.
But this is exactly what I'm talking about. You're assuming everyone lives in the cities and suburbs while forgetting that there are people who live in rural areas and are more than 10 miles from the nearest shop.