this post was submitted on 10 Jul 2024
971 points (98.8% liked)

Technology

59599 readers
3282 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago
MODERATORS
L3s@lemmy.world
L3s@fry.gs
L4s@fry.gs
L4s@lemmy.world
enu@lemmy.world
971
Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world
211 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] rodneylives@lemmy.world 4 points 4 months ago (1 children)

They also hate the idea of phone trees. Companies don't care unless we make them not care.

[–] bleistift2@sopuli.xyz 4 points 4 months ago (1 children)

The EU has done so much regarding customer protection lately that I’m surprised they haven’t mandated a 20-minute limit in phone hotlines.

[–] rodneylives@lemmy.world 2 points 4 months ago

Even 20 minutes seems like too long, but that would still be wonderful.