this post was submitted on 24 Nov 2024
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Probably just an automated system, they’d have probably given it back if you said something.
Often saying something can be a huge hassle, so if they didn’t it’s completely understandable. Especially true if their time is worth more than the subscription.
Have you ever tried to contact Microsoft for support? If one of your replies isn't written by AI, you get a special prize, and they still won't help you.