i just think the whole experience of the mental hospitals is rather harsh and cold for what they’re trying to accomplish.

A system is what it does. They're trying to accomplish control and conformity, not genuinely help people in distress, otherwise these places wouldn't exist since they have very little therapeutic value and increase distress exponentially (this isn't to say that people who work in there don't genuinely want to help, but you can't from within an ableist capitalist white supremacist patriarchal cis heteronormative framework. Also there are unfortunately plenty of people who go in to these jobs on a power trip looking for access to vulnerable people to abuse, and that same framework lets them).

E: I'm in the UK where this is all also the case, as I suspect it is in most places.