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I will definitely add you to the list. And yeah, an older family member living far away who fell is the reason we started this project. We wanted to be able keep an eye on her (and allow other family members to do the same), but there wasn't anything available that met our requirements, either price or privacy-wise, so we built something and preconfigured it, including a Lubuntu VM with a Mesh Central agent installed that we could use for remote access and troubleshooting for the entire system. This has been super useful, and is the basis of our support model.
If a support package is purchased, we'll ship the device with a support VM installed that is shut down at all times EXCEPT when a specific (included) USB key is inserted into a specific USB port (the only USB-C port, located on the front of the device). This starts the support VM, at which point we would be able to remote in to check the system and fix any issues. The VM shuts down again when the USB key is removed, or after a set period of time, like an hour. This will allow us to ship the device and/or cameras to an older or non-tech savvy person and WE can provide them with support so YOU don't have to.