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Well, the point I've been trying to make is that on balance, mods have been reluctant to engage with negative feedback, and I think this is a salient example.
I think you can imagine how, from the perspective of a community member, it would feel like you've started with the belief that the bot is good, and sought feedback in that context.
The erroneous assumption you've made regarding vote manipulation is a pretty clear example of that.
This is what I mean by users feeling as though their opinions have been dismissed.
I argued against the bot for a week. I hated the damn thing, and I pointed to the negative feedback as evidence in my discussions. I also held off on making sweeping assessments or making any rushed decisions because a vote manipulation ring was simultaneously uncovered, and we had no idea how deep the manipulation went. Could the feedback have been manipulated? No idea! Should we go by votes only? No idea!
I took the time to let the team read the feedback and discuss the costs and benefits, and in the end the votes were only part of the picture. Another part is the visceral commitment of a vocal minority to overwhelming the community with commentary (and reports) to such an extent that the people who are calm and supportive get drowned out and downvoted, along with anyone who happens to agree with them. Not entirely sure those folks have committed as much energy to downvoting every critical comment as was the case on the other side though.
The team took 12 days to work through disagreements (there were many) so we could come to a consensus position, and lo and behold, the bot is gone. The fact that the people who want the bot gone feel like they're being dismissed is flabbergasting to me. It's gone. Mission accomplished!
Ok mate. I appreciate you taking the time.
I get that everyone on the mod team seems well intentioned, and trying to navigate this situation as best they can as volunteers, with limited resources and limited control.