this post was submitted on 26 Aug 2024
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Some customer support "bots" could be considered classification problems, no? At least in so far as which department does a call get routed to.
At least it's routing you to a department instead of trying to help you solve the issue yourself by showing you different help pages you already looked at before trying to contact support.
If you actually looked at the help pages before contacting support, you are in the minority.
Could be. Classification is a type of problem. LLM is a type of model. You can use LLMs to solve classification problems. There's a good chance that's what's happening here.