this post was submitted on 27 Jun 2024
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According to research ending every call with "Have I resolved all your issues?" Reduces how often people call back.

But yeah if you want to upgrade your product, it takes 5 inbound calls because of the steps. All but the last one could be automated.

I got yeeted.

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[–] PlexSheep@infosec.pub 4 points 1 month ago (1 children)

You probably don't want to mention what this product is called, understandable.

Why would anyone use that? Isn't it obvious that this can't be good?

[–] ericbomb@lemmy.world 12 points 1 month ago (2 children)

Well for the same reason lots of not great software is used.

It was once the best (or only) in the market, and now it'd cost literally millions of dollars to change in training/conversion/hardware changes. As long as we keep above the "We cause less damage than a change costs" folks stay.

[–] dubyakay@lemmy.ca 5 points 1 month ago

So it's SAP.

Just get a new job, man.

[–] AnUnusualRelic@lemmy.world 2 points 1 month ago (1 children)

I'm pretty sure that's how most corporate software stays afloat.

[–] ericbomb@lemmy.world 3 points 1 month ago

Well I did say "for same reason lots" XD so yeah, basically.

Then sales reps can rope in new people with "It's industry standard! It's easy to hire people who know this!"