I’ve only had a little bit of retail experience from my teenage days and even with that this just brings back such flash backs. People getting mad at a kid just because the store didn’t have the DVD they wanted or because they’ve been asked to park up at the drive through and wait 5 min for their food.
Personally I think any business owner, especially a home delivery service like pizza, should be firm and quickly blacklist customers who act like this. Delivery drivers put themselves at risk, they are lone workers going to random people’s home. It should be treated seriously.
World would be a lot better if people who treat service workers poorly quickly found that they could no longer get service at all.
Hope he’s doing okay, sending some good thoughts!