EliRibble

Okay, fair enough, any thoughts on what a good 'management service' might look like?

Is that just a dig on TrueNAS, or is it just a particularly daunting hill in the march up the difficulty curve?

Thanks, yeah, there's a lot of work for us to do in testing hardware and understanding what a common workload (if such a thing exists) would need.

Do you have any particular evidence that causes you to think the audience would be niche or wouldn't want to pay subscriptions? I can understand if this is just an opinion you hold, but if there's data or experience behind it, that would be good to know.

But it doesn’t protect you against more insidious forces like the founders selling to private capital

It implies that the founders have more voting power and ownership than the rest of the people in the org. In my mind, everyone should have an equal vote, which should prevent a sale on the whim of the founders or another minority group.

I'm not confident that simple democracy is enough. While I do expect that a one-worker-one-vote system would make it harder to sell out, it's still possible. I do think that a cooperative has many benefits. I just want to make it fatal to the business to go down certain dark paths: selling user data, seller user compute, selling user attention, etc.

I wish there were more examples of functional high-tech cooperatives I could learn lessons from.

If I were to start a firm today, I’d be looking into this because not only this is the kind of firm I’d like to work in, but I think so would quite a few people in software. And those aren’t the dumb kids.

I strongly agree with this sentiment.

If we did, would you be comfortable giving the company a root SSH login to manage your system, or would you prefer a more limited method of access?

Sorry, got off rambling there. I guess I’ve been down the home lab hardware/software wormhole for too long these last few weeks.

Not at all, I found your comment insightful. What you're describing to me sounds more like a business of consulting with people rather than getting access to a knowledge base. One of the things I'm curious to learn is if there is a body of people out there that give up with self-hosting because they don't want to learn everything, but just want to create something that works, and our resource are optimized for training professionals.

There would have to be some very clear benefits for that price.

Agreed, it would need to be very clear, and additionally we'd need to plan that a certain percentage of customers would grow out of a basic support offering, either by becoming experts or by growing their install size and complexity.

$20 per month would be enough to discourage me. It’s another relatively costly computer-related subscription and I already feel like I’m losing a battle to keep those minimal.

Understandable. Is there a price you think would be reasonable? What would you want for that price?

Although any commercial business will be dead or the new problem to avoid in 15 years.

This sounds like an interesting point, could you expand it a bit? Are you saying that there's no way this kind of business will last that long, or if it does it'll become something bad?

Would you rather pay a higher price per single instance ($100 to fix something you broke on accident) or pay a lower constant price ($10-$20/month) like insurance?

Would you rather get help in the form of a conversation, a custom script someone wrote for you, or by giving admin access to the company to directly fix things?

Isn’t that basically just a commercial NAS?

Is it? I haven't bought one, nor have I built a TrueNAS box. I've heard from folks that run applications on a NAS, particularly VMs and containers, but my understanding is that your price-per-unit-compute is really high since that's not what it's optimized for. I've got an old Zyxel NAS, it's quite low-end, and I can't run anything beyond NFS/Samba/audio streaming.

you can just plug the NAS in anywhere and you’re golden.

Do they have some kind of VPN or TURN system? I'm expecting that customers will want to access the device outside of their LAN.

For me, a tiny x86 server isn’t going to cut it, because I want a beefier CPU to run CI/CD for my programming projects, so a beefier, modern CPU is quite valuable

How beefy? Multiple CPU? If you could buy 4 boxes and have them load balance would that be interesting, or do you have a strong preference for single-box compute?

I could absolutely be wrong here, that’s just my $0.02.

Thanks, your $0.02 is exactly what I'm looking for!

Do you already have an idea of what kinds of things you'd want to run on it?

I'm not aware of a script alone that could do it, assuming you bought some hardware that came with Windows and wanted to run Linux. Is it possible these days to install Linux from within Windows? I've been flashing via disks for too long now.

I do know that some routers are scriptable, but not all routers are, so it may not be possible to do things like expose a port on the Internet with just scripts on whatever router they have.