this post was submitted on 24 Oct 2024
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The penalty was part of a decision the tribunal issued in September that saw it side with the Competition Bureau, which accused Cineplex of misleading theatre-goers by not immediately presenting them with the full price of a movie ticket when they bought seats online.

Cineplex began charging an $1.50 online booking fee in June 2022 to many customers not enrolled in its CineClub subscription and Scene Plus loyalty programs, which saw the fee waived or dropped to $1, respectively. It's a practice known as drip pricing.

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[–] undercrust@lemmy.ca 5 points 3 days ago (1 children)

Online "convenience" fees can fuck right off. Absolutely unnecessary cash grab and an outright scam.

[–] blindsight@beehaw.org 4 points 2 days ago

ikr? By buying online, it's saving them money on staffing, and they want to charge for it? Bullshit.

If anything, they should raise prices and give a discount for buying online to cut down on box-office staffing needs. Customers prefer discounts to fees; everyone knows that. And it lines up with customer expectations that paying more to get more "service" (staff time) is reasonable.

What a stupid plot to alienate your customers.