I like your unpopular opinion, here is my take on it:
Don't fucking offer mobile ordering of it's such an inconvenience. It's not like you're forced to offer it.
this post was submitted on 23 Sep 2023
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Unpopular Opinion
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To be fair (and again I can only speak to the UK here so maybe it's different in the US). If a takeaway place isn't on these sorts of services, then they're going to miss out on an awful lot of custom.
But this is directly contradictory to the statement of op saying offering it actually grinds the operations to a halt resulting in LESS customers being served?
Except we are. The people in the store have no control on what corporate tells us to do.
Unless you own the store you have no say on whatever bs they decided to dump on us. Unless you decide to just quit but you'll just end up at a different store with the exact same mobile/delivery bullshit
Please help me understand. What's in your opinion the reason why a competitive disadvantage would be this widespread?
Not the person you replied to, but there is a sit down burger bar near me that I quite enjoy. This place is popular with third party deliveries. I like to go, sit at the bar, and have a burger and beers. I stopped going to the place because every time I go the bar is full of delivery drivers waiting on food to be ready for delivery. We're talking probably 20 orders per hour. I don't so much mind the delivery people, but they come and go so frequently, they often lurk about because they want to get going, and they distract the bartender so she can't do her job well.
The business is making more money by having more sales, but the impact on the dine in experience is so terrible that their delivery gains are likely muted by the loss of dine in business. The only thing corporate sees at the end of the day is that there were more sales transactions which means they made more money, they don't see the business they lost by having a poor dine in experience.
Then they didn't lose any business they just served a different customer base.
Hey my fellow lemming
Here's my take on your edits: they're pathetic.
Food ordering/delivery services are a double edge swords. Its convient but it "keeps you in your pod".
I am not bothered by these services as long I can still go to the restaurant itself and get the food in person.