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Discord Servers asking for Phone Numbers and 'Verification Levels' (lemmy.world)

submitted 8 months ago* (last edited 8 months ago) by CosmicCleric@lemmy.world to c/technology@lemmy.world

4 comments fedilink hide all child comments

cross-posted from: https://lemmy.world/post/10799766

(Edit: Cross-posted OP (link above) was mod removed by the Discord forum 'admin' on 2024-01-19 as being "False claim, false interpreted", so the above link will no longer work.)

Recently read this on a Steam game's reviews section ...

User Comment...

The game's Discord REQUIRES your personal phone number to get access at all. This is a very intrusive, and 100% unnecessary requirement, in order to just be able to interact with others about the game, it's content, player experiences, and many other things. It's also intrusive in regards to being able to contribute any input to help other players in any way at all.

Dev Response...

It's Discord that's asking you for verification of the account. We're not getting your phone number. This is standard practice on bigger servers that allows for a better user experience, filtering bots/ spam accounts, trolls, etc.

Could companies please STOP lying about it being Discord's choice, its not, is the Discord server's choice to ask for it.

Its a "Verification Levels" setting that the server op sets, and they have multiple options that they can choose from, its not an on/off switch. They can dial it back one notch and still have spam/bot protections.

The only difference between "High" and "Highest" verification levels is the addition of asking for a phone number, all other features of "High" is in "Highest", and "Highest" has no other extra features besides asking for the phone number.

Makes it really hard to have an pseudonym account on the Internet, for gaming purposes, and then be asked for your real phone number. I don't need to be tracked 24/7.

top 4 comments

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[–] Construc_@lemmy.world 0 points 8 months ago (1 children)

it sucks, and it is absolutely necessary for some communities. i work for a small game company and we have one or two people that have gone to extreme lengths to contribute hate and saltiness to everyone there. im talking dozens of alt accounts made over the course of years. discord provides the tools for these verification paths. its a choice on behalf of the discord managers to enforce the different levels of verification, but it is absolutely discord that stores and verifies that data. we've tried other methods before, like alt identifier bots, and ive been in communities that do personal ID verification, and neither of those are trustworthy. discord is doing their best, and the kinds of people that complain about these things either are ignorant of the challenges such communities face, or are themselves the problem.

[–] philpo@feddit.de 0 points 8 months ago (1 children)

As Discord is still unable to provide a GDPR compliant process for the phone number thing (and let's not even start about personal ID), if I were a small game dev I would rather not make myself liable the way one does when using this - it's simply fucking expensive.

[–] thoughts3rased@sopuli.xyz 0 points 8 months ago (1 children)

But it's not the game dev that handles the information, so the game studio wouldn't be at fault. The game dev never gets that info so isn't storing anything. Discord would be liable for any GDPR infractions.

[–] philpo@feddit.de 0 points 8 months ago

Nope, doesn't work that way. The game dev is offering a networked service (community,support,etc.)in his name/trademark/brand and therefore is therefore liable for the data protection, it doesn't matter at all if the dev is the data holder or not - that's up to the dev to manage contractually with discord.

The concept of "not holding the data, not liable for the data" has been turned down by various high court rulings by now - Amazon and Microsoft amongst others have tried it and lost.