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In addition to what everyone else in this thread has already covered, the credit card issuers benefit from you having that card in your wallet because they charge the merchant for every transaction. So you're having the merchant pay the credit card company with every swipe, in exchange for whatever benefits the card provides to you.
I'm guessing this is why lots of merchants don't accept American Express? Probably have the highest rates hitting the merchants
You get what you pay for, though. I've had nothing but good experiences as an Amex card holder. You need to live a lifestyle that gives you opportunities to use the system, but you can offset the cost of even the Platinum charge card if you sign up for, and then use, all the perks.
For how I use it, I'd say it pays for itself.
edit to add: their customer service is always stellar, and their disputes department are really effective.
Oh yeah, no discredit to the services to the consumer. On the merchant side though, they don't want to pay for the higher fees to accept the cards