this post was submitted on 28 Jul 2023
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It's because a traditional forum has to be hosted by the project maintainer and then appeal to users enough for them to create an account there.
Compare that to Discord. Most users already have a Discord account and it's relatively easy to set up a server on there. Plus it happens to be the communication tool for young people.
It makes sense, but it's sad nonetheless.
The problem is discoverability. And that's where I don't get why anyone in their right mind would use Discord for stuff like that.
Say, you have Github, a forum or even a subreddit for your project.
Somebody asks a question, you answer it.
Somebody else has the same question. Either they are intelligent enough to find it themselves or they ask and you just link your old answer. Done.
On Discord, it's basically impossible to find an answer that is more than two screens full of posts ago. So you have to keep answering the very same questions all the time.
Which might be seen as a positive by some people (not me).
It encourages social interaction. Every answered question becomes a valid option to ask again just a short time later. And to answer again.
It also takes the burden to search from those who have questions. Just keep the chat flowing.
Maybe it's a bit like asking people on the street for directions, instead of using your phone. Less efficient and accurate, but you might get a smile in the process.
Or you might get a "Just use your phone, you idiot. I've been answering the same question all day."
This is at least what happens a lot on these discord channels...
That's the exact point. It's not only that you can't google shit, even within Discord itself it's incredibly hard to find the relevant information. BTW, did I already say that I fucking hate Discord?
It's also an issue with Reddit/Lemmy though, there's a good reason why old forums have long, in depth discussions and all alternatives don't, people have to keep recreating discussions on subjects because they don't get bumped to the top even if they're popular.
Yeah, discoverability is a huge issue on Lemmy, but it's much better on Reddit.
When I google some topic, there is a big chance that the first few results will be Reddit. Doesn't really happen with Lemmy (yet). Hopefully they find the time and budget to work on this in the future.