this post was submitted on 20 Apr 2024
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[โ€“] deweydecibel@lemmy.world 0 points 6 months ago* (last edited 6 months ago) (1 children)

I'll be honest, the article is a bit overdramatic. Yeah, they are surfacing your services there to upsell you on the ones you don't have, but it's actually not a useless piece of info (currently finding your subscriptions is an ordeal) and none of the functionality is gone.

Look up "boiling a frog"

They count on this exact reaction.

Every time they implement these little bullshit changes, people inevitably go "It's annoying but it's not that big a deal." And then they do more of it a few months later.

The article isn't being hyperbolic because it's reacting to the overall trend that this is yet another step forward in. Because the writer and everyone here knows it will get worse and worse over time.

Dark patterns are, by design, slow and incremental so as not to trigger too much pushback at once. People need to start being more aware of it and pushing back on it when they see it.

And yes, that information is probably useful to some people, but that doesn't in any way justify hiding the options that used to be there.

[โ€“] elvith@feddit.de 0 points 6 months ago

Do you know the term "trust thermocline"?

Basically it described a problem with the boiling the frog technique. There's a point for every user at which they're fed up with the bullshit, lose all trust in you(r company) and are hard to impossible to get back as a customer. Every customer leaving has a little unnoticeable effect on you, but with time there will be so many people that you lost that all your tactics to lock your users in will fail.