this post was submitted on 22 Jul 2024
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The driver was one installed on the computer by the security company. The driver would look for and block threats incoming via the internet or intranet.
The definitions update included a driver update, and most of the computers the software was used on were configured to automatically restarted to install the update. Unfortunately, the faulty driver update caused computers to BSOD and enter a boot loop.
Because of the boot loop, the driver could only be removed manually by entering Safe Mode. (That's the thing you saw about deleting that file.) Then the updated driver, the one they released when they discovered the bug, would ideally be able to be installed normally after exiting Safe Mode.