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Emirates Mistakenly Served Halal Meat Meal to Vegan Passengers (aviationa2z.com)

submitted 3 weeks ago by Sunshine@lemmy.vg to c/vegan@lemmy.vg

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[–] otter@lemmy.ca 4 points 3 weeks ago* (last edited 3 weeks ago)

According to Mr. McGowan’s complaint, the steward became visibly upset and allegedly stated, “If your travel agent can’t order vegan food I am not helping you.”

The crew member reportedly showed the passengers Emirates’ computer records indicating they had not ordered vegan meals and subsequently declined to provide them with food, drinks, or coffee during the long-haul flight.

The aftermath proved equally frustrating for the passengers. Mr. McGowan reported making six separate complaints to Hays Travel in Glasgow, who insisted they had correctly booked vegan meals. After two months of communication between Hays and Emirates, the airline refused to acknowledge any error in their meal ordering system.

Well that's just unprofessional all around :( Long haul flight too

Emirates reported a 40% year-on-year surge in demand for plant-based meals across its global network.

Hopefully that means that there will be more effort to support different dietary options moving forward