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An angry admin shares the CrowdStrike outage experience (www.theregister.com)

submitted 3 months ago by lemmee_in@lemm.ee to c/technology@lemmy.world

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IT administrators are struggling to deal with the ongoing fallout from the faulty CrowdStrike update. One spoke to The Register to share what it is like at the coalface.

Speaking on condition of anonymity, the administrator, who is responsible for a fleet of devices, many of which are used within warehouses, told us: "It is very disturbing that a single AV update can take down more machines than a global denial of service attack. I know some businesses that have hundreds of machines down. For me, it was about 25 percent of our PCs and 10 percent of servers."

He isn't alone. An administrator on Reddit said 40 percent of servers were affected, along with 70 percent of client computers stuck in a bootloop, or approximately 1,000 endpoints.

Sadly, for our administrator, things are less than ideal.

Another Redditor posted: "They sent us a patch but it required we boot into safe mode.

"We can't boot into safe mode because our BitLocker keys are stored inside of a service that we can't login to because our AD is down.

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[–] hangonasecond@lemmy.world 6 points 3 months ago (1 children)

Automatic updates should still have risk mitigation in place, and the outage didn't only affect small businesses with no cyber security capability. Outsourcing does not mean closing your eyes and letting the third party do whatever they want.

[–] kent_eh@lemmy.ca 7 points 3 months ago

Outsourcing does not mean closing your eyes and letting the third party do whatever they want.

It shouldn't, but when the decisions are made by bean counters and not people with security knowledge things like this can easily (and frequently) happen.