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Major IT outage affecting banks, airlines, media outlets across the world (www.abc.net.au)

submitted 4 months ago* (last edited 4 months ago) by rxxrc@lemmy.ml to c/technology@lemmy.world

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All our servers and company laptops went down at pretty much the same time. Laptops have been bootlooping to blue screen of death. It's all very exciting, personally, as someone not responsible for fixing it.

Apparently caused by a bad CrowdStrike update.

Edit: now being told we (who almost all generally work from home) need to come into the office Monday as they can only apply the fix in-person. We'll see if that changes over the weekend...

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[–] RegalPotoo@lemmy.world 48 points 4 months ago (2 children)

Agreed, this will probably kill them over the next few years unless they can really magic up something.

They probably don't get sued - their contracts will have indemnity clauses against exactly this kind of thing, so unless they seriously misrepresented what their product does, this probably isn't a contract breach.

If you are running crowdstrike, it's probably because you have some regulatory obligations and an auditor to appease - you aren't going to be able to just turn it off overnight, but I'm sure there are going to be some pretty awkward meetings when it comes to contract renewals in the next year, and I can't imagine them seeing much growth

[–] Skydancer@pawb.social 22 points 4 months ago (2 children)

Nah. This has happened with every major corporate antivirus product. Multiple times. And the top IT people advising on purchasing decisions know this.

[–] SupraMario@lemmy.world 13 points 4 months ago

Yep. This is just uninformed people thinking this doesn't happen. It's been happening since av was born. It's not new and this will not kill CS they're still king.

[–] corsicanguppy@lemmy.ca 2 points 4 months ago

At my old shop we still had people giving money to checkpoint and splunk, despite numerous problems and a huge cost, because they had favourites.

[–] jedibob5@lemmy.world 6 points 4 months ago* (last edited 4 months ago)

Don't most indemnity clauses have exceptions for gross negligence? Pushing out an update this destructive without it getting caught by any quality control checks sure seems grossly negligent.