I found the article really poor. They very obviously we're doing everything they can to play defence for the company here, including blaming the person who left a completely accurate review of the product they received. Somehow Ars thinks that review broke Amazon's community guidelines? What nonsense.

[–] brbposting@sh.itjust.works 11 points 1 month ago (2 children)

See what you mean. When I summarized it for !news@lemmy.world , I minimized the whole business impact part of the story, because Amazon shipping poop is kind of a bigger deal.

Amazon's returns process is a complete dumpster fire - they'll slap a "new" sticker on your used crap and put it right back up for sale. Case in point: a small biz got screwed when Amazon resold their poopy swim diaper as brand new, tanking their company. Thankfully, Amazon took immediate action (JK). At least sellers now at least have the option to opt-out of returns being sold as new.

Best I can think is they’re trying to bat for the little guy…

Usually Ars is fantastic.

[–] Zagorath@aussie.zone 10 points 1 month ago (1 children)

Best I can think is they’re trying to bat for the little guy…

Which is totally fair I think. But they didn't need to throw the reviewer under the bus to do it.

I don't think the article went nearly hard enough into criticising Amazon, tbh.

[–] brbposting@sh.itjust.works 4 points 1 month ago

Very fair as well!

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