this post was submitted on 12 Jul 2024
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Wait, that was your takeaway? I understand cumulative frustration is hard to reverse, but it seems pretty solid that they accepted an RMA two years after purchase, reported test results, and replaced it.
As much as I try to resist brand loyalty, I feel like that kind of support experience would probably bring me back next time.
Glad I'm not alone in that take. But I also get it, that associated frustration is hard to overcome.