this post was submitted on 10 Jul 2024
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Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world
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[โ€“] ToucheGoodSir@lemy.lol 9 points 4 months ago (1 children)

Yeah it turns out that using a statistical model to handle customer service leads to a degraded customer experience, because statistical models aren't humans and lack many human attributes.

[โ€“] storcholus 3 points 4 months ago

Also, "the progress" only works because it's humans who bend the rules and show kindness to special situations