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Most consumers hate the idea of AI-generated customer service (www.techspot.com)

submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world

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[–] StaySquared@lemmy.world 9 points 4 months ago* (last edited 4 months ago) (1 children)

Around my way, we have a pizza chain where they've began utilizing AI to take orders over the phone. The only screw up the AI made was that at first, before the process of taking our order down, it wanted to confirm that we live within the delivery distance, so we provided our home address and it verified that we were within range of delivery, after taking the order and repeating it back to us, including that the order will be delivered to our home address (providing the details of the home address) within a certain time range, the moment it asked us if this information is correct, we said yes and then a long pause, and it responded that it could not verify our home address.

Wat.

And because we decided to speak to a human, it apparently dumped the entire order and the person who answered our call did not have access to all the details we provided the AI.

Pretty much wasted a little over 5 minutes with the AI.

[–] MutilationWave@lemmy.world -2 points 4 months ago (2 children)

If they're using AI to answer their phones surely they have a website right? Who under the age of 40 is actually calling a pizza place to order?

[–] Fiivemacs@lemmy.ca 3 points 4 months ago

Me...it's literally cheaper to call then use the internet to order. Try comparing the in-house menu, to the bullshit apps, to the website menu to calling and asking for a deal.

Calling is always cheaper especially if you pickup.

I also refuse to use any automated system. 0#0#0#0#0#0# or I keep saying human, representative, human human until the shiity programmed not gives up. Worst case, I actually go to the business in person.

The internet and companies is broken beyond belief.

[–] Malfeasant@lemmy.world 2 points 4 months ago

under the age of 40

I'm pushing 50 and I won't call if there's a website...