Technology

34988 readers

271 users here now

This is the official technology community of Lemmy.ml for all news related to creation and use of technology, and to facilitate civil, meaningful discussion around it.

Ask in DM before posting product reviews or ads. All such posts otherwise are subject to removal.

Rules:

1: All Lemmy rules apply

2: Do not post low effort posts

3: NEVER post naziped*gore stuff

4: Always post article URLs or their archived version URLs as sources, NOT screenshots. Help the blind users.

5: personal rants of Big Tech CEOs like Elon Musk are unwelcome (does not include posts about their companies affecting wide range of people)

6: no advertisement posts unless verified as legitimate and non-exploitative/non-consumerist

7: crypto related posts, unless essential, are disallowed

founded 5 years ago

MODERATORS

MinutePhrase@lemmy.ml

225

ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)

submitted 1 day ago by will_a113@lemmy.ml to c/technology@lemmy.ml

32 comments fedilink hide all child comments

Hahahahahahahahahahahahaha

you are viewing a single comment's thread
view the rest of the comments

[–] leisesprecher 5 points 1 day ago (1 children)

Yeah, I feel like if a customer has an informed opinion about your costumer service, your service obviously forces customers to call customer service too often.

[–] apotheotic@beehaw.org 1 points 4 hours ago

Idk about that. You can get a fully formed opinion about customer service quality based on 1 interaction, depending on how good or bad that interaction is. My internet has been spotty and below the advertised speed? If the customer service rep gives me helpful answers regarding the probable cause and the likely time to fix, I'm gonna be blown away. If they wave me away and tell me that their engineers will look into it and ask if I'll fill in a survey about my experience which will only take a minute of my time, I'm probably not gonna feel too positive about their cs quality.