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Concept for deterring the selection of "no tip" (not real) (lemmy.world)

submitted 1 day ago* (last edited 1 day ago) by The_Picard_Maneuver@lemmy.world to c/whitepeopletwitter@sh.itjust.works

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*edited post title to make it clear that this is a joke

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[–] sugar_in_your_tea@sh.itjust.works 2 points 9 hours ago

I mostly did it for a signup bonus, so I was technically compensated, but I've had BS like that with all sorts of other businesses, like waiting on hold to talk to someone to fix a mistake they made. Maybe that's an airline, insurance, or retailer. Waiting for 5-10 minutes is fair, waiting over an hour is not.

These orgs can charge a late fee if my payment is late by a day due to things outside my control (e.g. an error in their payment scheduler), but I can't charge them for wasting my time due to them cheaping out on support staff.

It's a pretty common problem IMO, but the customer has no recourse.