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How does someone send a phishing email using a legitimate domain? (notification.intuit.com in this case) (lemmy.ca)

submitted 3 weeks ago* (last edited 3 weeks ago) by otter@lemmy.ca to c/nostupidquestions@lemmy.ca

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A friend received a spam email from quickbooks@notification.intuit.com

Intuit is a real company, and intuit.com is their real domain. Looking online, a number of people received this scam email a few months ago, and then again over the last week.

If you came across this post from Google, this is why it reeks of a scam email:

12 of other email addresses are listed in the to and cc fields
it says that a subscription is set to renew, "$399.99 will soon be taken out of your account" and that it will happen within the "next 24 hours". Classic sense of urgency
It includes an 888 phone number that does not come up as any legitimate number, and it includes a PDF which my friend did not download in case it is malicious

Does this mean that Intuit lost control of that subdomain, or is there another way that someone might be spoofing it? I can have my friend check any other metadata if it would be helpful.

If you came here from Google, welcome to the Fediverse :)

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[–] FigMcLargeHuge@sh.itjust.works 12 points 3 weeks ago

What this person said... I keep telling my dad over and over that I can literally send him an email and say I am anyone and it will show up in his email box. I feel like the urge to make everything "user friendly" has put us in this situation. The mail headers are so hidden now, it's almost a chore to find them in most email programs, which is unfortunate.