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Researchers say an AI-powered transcription tool used in hospitals invents things no one ever said (apnews.com)

submitted 3 weeks ago by Stopthatgirl7@lemmy.world to c/technology@lemmy.world

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Tech behemoth OpenAI has touted its artificial intelligence-powered transcription tool Whisper as having near “human level robustness and accuracy.”

But Whisper has a major flaw: It is prone to making up chunks of text or even entire sentences, according to interviews with more than a dozen software engineers, developers and academic researchers. Those experts said some of the invented text — known in the industry as hallucinations — can include racial commentary, violent rhetoric and even imagined medical treatments.

Experts said that such fabrications are problematic because Whisper is being used in a slew of industries worldwide to translate and transcribe interviews, generate text in popular consumer technologies and create subtitles for videos.

More concerning, they said, is a rush by medical centers to utilize Whisper-based tools to transcribe patients’ consultations with doctors, despite OpenAI’ s warnings that the tool should not be used in “high-risk domains.”

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[–] TheBlackLounge@lemm.ee 25 points 3 weeks ago (1 children)

It's actually extremely good at figuring out confusing text. It gets weird when the audio quality is bad.

I use it for generating subs for obscure movies.

[–] tehn00bi@lemmy.world 6 points 3 weeks ago

No one is good with bad audio. My wife did some transcription work for a little while, it can be pretty painful, especially for doctors, and all the medical terms.