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Doesn't this open up the number of techs that they can get in which makes them cheaper? Then you are more likely to get a tech who tells you exactly what is being done wrong that causes it to stop working. If I recall correctly, it is often something done incorrectly during the cleaning process.
Maybe, but probably not. These are a niche thing, and so I find it unlikely there will be third party techs who know what they are doing (as opposed to guys with a wrench who can talk good but will leave salmonella behind or something)
Almost certainly. The issue often isn't difficulty to repair but knowing what the error codes mean since they are pretty nonsensical. The company that builds them sued a company that made an add-on that made troubleshooting them significantly easier (the FTC sided with the company making the add-on). McDonald's corporate owns a large chunk of the company that makes the machines and also the company that provides the technicians. The technicians are usually done within a couple minutes because it is usually just a machine reset.
These are really not that niche. Every fast food company has similar devices but does not have machines that often breakdown and require waiting several hours for a technician to show up and fix the problem in a few minutes.