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Cars are data-harvesting machines. These brands share your personal information (www.abc.net.au)

submitted 4 weeks ago by lemmee_in@lemm.ee to c/privacy@programming.dev

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[–] NaibofTabr@infosec.pub 47 points 4 weeks ago (10 children)

Kia and Hyundai, which have the same parent company, collect voice recognition data from inside their cars and sell this to the artificial intelligence (AI) software training company Credence, the Choice investigation found.

"We think that the average Hyundai driver, the average Kia driver, when they purchase their car, have no idea that this is happening," Mr Blakkarly said.

"They haven't really properly consented to their voice being used to train AI models."

Interesting. If this is being done without disclosure and without even the opportunity for the driver to give consent (or not), it seems like it's inviting a lawsuit, and it might violate recording consent laws in some states.

[–] Fredselfish@lemmy.world 23 points 4 weeks ago (8 children)

I know a certain bank that is doing the same thing. If you call customer service they are using Chatgpt to listen to the entire call and recently started capturing voice data to allow AI verify they are talking to the customer. Creepy as fuck and no customer aren't told this is happening.

[–] OpenPassageways@lemmy.zip 18 points 4 weeks ago (6 children)

I've seen this advertised as a fraud detection and prevention service, even before ChatGPT. I'm assuming there's a standard disclosure that the call may be recorded for training purposes, it's only recently that "training" has included "training AI".

[–] lolola@lemmy.blahaj.zone 18 points 4 weeks ago (1 children)

Training then: Making all the new hires sit down and listen to a recording of you get increasingly frustrated with their dumbass coworker.

Training now: Burning through a neighborhood's worth of power for data processing to ensure that the phone tree understands you with absolute certainty when you say "speak to a representative", yet continues to ignore you anyway.

[–] Flocklesscrow@lemm.ee 2 points 3 weeks ago

"You have selected an invalid option. Goodbye." Click

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