this post was submitted on 28 Sep 2024
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I work for a small/med business MSP. You have no idea
See, that's okay though. The MSP who can't read PDFs being filtered out is kinda okay. Been there, ain't going back.
MSP== managed service provider. Aka we're the it team for multiple small businesses.
Many of our clients have stuff that was out of warranty in the 1900s.
Did you know there was a 32bit version of Windows 10? Cause I didn't until one clients win xp machine finally died and the program they use can't run on 64bit os's. Lucky for the client that the guy who wrote the program was still willing to do some contract work to get us the installer and instructions. He'd been retired for about twenty years.
An MSP is an IT company that supports several other companies. They're saying they have users who don't know how to open PDFs all the time in multiple industries.
And I wish that was the worst.
Just last week, we had a call about missing emails to an accounts payable account.
Emails weren't missing. They needed to scroll down in outlook to the shared mailbox folder.
There were 1400+ unread emails.
They hadn't noticed for a month.