The driver problems with Laptops are not only on Linux, though it is a lot more common, depending on the manufacturer Windows also has a ton of problems if you don't want to use the 8 year old pre-installed driver that was never updated.

And Linux is held back by (proprietary) software availability as well. Most of the time it would be Microsoft Office (a lot of people I know complain about alternatives like Google Docs or Libre Office not being up to par by a long shot). Another big thing is Games. Sure, most of them work quite well out of the box, but if they do not it would be beyond most of my friend groups skills to fix it. Not to mention the massive library of competitive games that some people play exclusively that just don't work at all.