this post was submitted on 15 Aug 2024
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71
Sonos lays off 100 employees as its app crisis continues (www.theverge.com)
submitted 2 months ago* (last edited 2 months ago) by tychosmoose@lemm.ee to c/technology@beehaw.org
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What a bunch of ~~clowns~~ idiots (edited to remove the implication that clowns are genuinely as clueless and incompetent as Sonos execs). When Sonos launched in 2004 they were far ahead of any other company in the connected speaker landscape. And they stayed best-of-the-best for a dozen years. Since the S1/S2 split they have been on a steady down trajectory with no signs of improvement.

Now another bunch of employees are getting the axe while the decision makers who have steadily ruined their service remain at the helm. Good job, Sonos.

If I was shopping for speakers right now I know exactly what not to buy.

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[–] averyminya@beehaw.org 3 points 2 months ago (1 children)

Wow, I just had to help an elderly person with this at my work

[–] boatswain@infosec.pub 2 points 2 months ago (1 children)

With laying off 100 employees?

[–] averyminya@beehaw.org 2 points 2 months ago (1 children)

With getting a Sonos device connected to the app

[–] UnpledgedCatnapTipper@lemmy.blahaj.zone 2 points 2 months ago (1 children)

I have a few of them at work, installed by my predecessor. They randomly break when the app updates and are a pain to get back online.

[–] averyminya@beehaw.org 2 points 2 months ago (1 children)

I suppose I should expect a call back in a few weeks then lol. It took me over an hour to get this one sorted out, it was really quite ridiculous. I can't even say what specifically it was I would be "doing" wrong, it legitimately seemed like it was broken by its own design.

[–] UnpledgedCatnapTipper@lemmy.blahaj.zone 2 points 2 months ago (1 children)

It really does feel like their setup process is broken! Also, they fortunately only seem to break every 6ish months or so, which isn't a lot but it's really not great either. Maybe since it's a newer one it'll break less for the person you set it up for!

[–] averyminya@beehaw.org 1 points 2 months ago

Hopefully, it was just to get the phone connected to the device so he could turn on the enhanced speech setting! Now that it's set up I'm hoping he never needs to use it again lol