Oof, I’m not in IT thank goodness, but I still feel this in my bones. I’ve had to write plenty of instructions for in-house trained users though, and it seemed just as bad. I can’t imagine what it’s like with real randos.

I’ve definitely seen some of these “please let us help you” getting sent around. And even in completely different types of organizations I’ve seen time and time again how the obnoxious entitled complainers don’t even show up.

[–] Thebeardedsinglemalt@lemmy.world 4 points 3 months ago (1 children)

They're just serial complainers. Even if you walk around their department with a laptop to give them 5 minute instruction, no matter when you do it it's always inconvenient to them. Some people exist solely to complain about shit

[–] Zink@programming.dev 2 points 3 months ago

Yeah, unfortunately a huge chunk of the population is so negative that complaining about the world is pretty much how they interact with it. That and they define themselves by the things they don’t like.