this post was submitted on 11 Aug 2024
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I just had to deal with my new electric company telling me that I couldn’t log in because my email was not in their system, but I couldn’t create a new account with that email because it was already in use within their system.
That happened to be with Uber. Never could resolve it, then fraud happened in another country.
Tried to reach out to Uber to fix, was told to sign in to dispute. Couldn't. Called bank, bank said to settle with vendor. Still can't. Couldn't call them because they don't have phones.
Ended up going to the drivers depot and demanded they fix it since no one else could. Finally got them to delete it.
I will never trust a company that doesn't have a phone/call center. Online only? Get lost
Had that issue when trying to use the app of one of the major package delivery services. Can't register email because it is in use. Can't login because password is not correct. Can't reset the password because I get a weird error message. My credentials worked for some other part of their services but not here. Tried to contact support about it twice but got no response so I ditched using it. I'll survive getting email and SMS notifications, thank you. If I need to send something I'll just use one of the other services instead. The old dinosaurs of delivery services are so far behind in technology and user experience it's crazy but they rely on competing in b2b so it doesn't matter to them.