this post was submitted on 10 Aug 2024
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I thought I cancelled 2 months ago and I was billed this week. I went through the same steps and when I got to a page that said something like “confirm cancel” I hit it again.
The top of the page said “you have 364 days left to enjoy prime benefits”
This time I scrolled down and there was another box to click. A second confirmation. Such bs
If you haven't used any of the benefits since its renewal, you can call to get a full refund. It did the same to me, and I was able to get the newest renewal fee back.