this post was submitted on 27 Jul 2024
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You can actually get yourself out of the prerecorded script and into actual problem solving if you list all the things you did, yell a little bit, and then say you're not yelling at the technician you're just frustrated by their company. Guess what!? They hate their company too
This is incorrect. On your first call to nearly any customer service you are getting a script reading grunt that literally will lose their job if they go off script.
You will need to go through the script regardless.
What the ACTUAL trick is convincing the script reading grunt that this is critical enough to escalate to a tier2 helpdesk rep.
THAT'S when the real actual problem solving happens.
Not yelling at all is a good step, an even better step is to open immediately with "Hey I know it's not your fault, and you just work there, but I've been tearing my hair out over this for blah blah blah."