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How to deal with Mom who CANNOT learn how to use a password manager, but demands I "fix it" (lemmy.world)

submitted 3 months ago by weeeeum@lemmy.world to c/asklemmy@lemmy.ml

133 comments fedilink hide all child comments

I've become the tech guy, and family are extremely entitled to my services. My mom especially. BTW I can't cut her out, because I still live with her and she EXPECTS me to fix anything computer related. She won't take no for an answer.

I've tried to keep track of her passwords with a password manager, I've spent literally 8 hours in a single day filling out captchas and replacing passwords, and I've spent even more time trying to teach my mom how to use the manager.

She CAN'T learn it, and always makes a new password, which she doesnt keep track of and expects me to fix it. What the hell do it do? She uses firefox, with auto refill on, but it doesn't autofill on her iphone.

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[–] amelia 37 points 3 months ago* (last edited 3 months ago) (15 children)

I don't mean to be rude, but maybe stop forcing her to use a tool that you like but she doesn't. I'm tech savvy but I also think that password managers are a pain in the ass to use. Just let her choose a password of her choice for every service, give her a little paper notebook and let her note down all the passwords. Tell her to make them long and secure and different for every service. Tell her to store the notebook in a safe place. Done.

[–] weeeeum@lemmy.world 11 points 3 months ago (13 children)

Again, she has trouble keeping track of things. Ive given her a printout with her passwords and she loses the paper, and doesnt know how to print it, or is straight up too lazy to type in a long complicated password, so she just makes a new random one.

She can't even keep track of the new passwords she makes, so I dont think this would make a very big difference

[–] intensely_human@lemm.ee 13 points 3 months ago (1 children)

The suggestion was for a little notebook, not a printout.

Have you tried a little notebook?

A notebook is more of a “thing” than a piece of paper is. A notebook is the sort of thing a person can keep on a bookshelf. A sheet of paper is gonna live on a flat surface until it’s thrown away.

Try the notebook.

[–] amelia 1 points 3 months ago* (last edited 3 months ago)

This, and it should be passwords she chooses and can remember (at least the ones she uses the most). Not some random mix of letters and numbers.

Also let her save them in her browser.

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