Contacting IT is always my last line of defense and I get unreasonably frustrated when they refuse to help without walking me through basic troubleshooting. It's like, I've already figured out the cause of the problem, just tell me where the button is to fix it. The worst was when I had to RMA my Pixel phone and they made me go through every step I'd already been through just to come to the same conclusion I initially came to them with.

[–] IMongoose@lemmy.world 4 points 1 month ago (1 children)

My buddy had google support tell him to send a screenshot of his phones screen burn in. They took a good amount of convincing before they admitted that that wouldn't work.

[–] lone_faerie@lemmy.blahaj.zone 2 points 1 month ago

Lol wait, I've had to do that too. I think it was for a dead pixel.

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