this post was submitted on 21 Nov 2024
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[–] wreckedcarzz@lemmy.world 96 points 1 day ago (1 children)
[–] EveningPancakes@lemm.ee 22 points 1 day ago (1 children)

At a previous company, we would tag tickets in Zendesk based on the type of question it was so at the end of the year we could see which categories could use more explanation in our documentation. One of the category types was "LMGTFY"